Royal Auping grants a standard warranty on all Auping products. Any notification of a warranty claim must be made with the Auping dealer from whom the product was purchased originally, even if this is not in the claimant’s present country of residence. The warranty is issued by the recognised Auping dealer from whom its name and address are stated on the original invoice.
Our customers have the additional option to register their purchase through Auping’s website www.auping.com/warranty or by completing and sending the warranty card attached to the user manuals that are enclosed with the products. After registration of your purchase, you are entitled to an extended warranty period, free of charge, on almost all Auping products bought from the aforesaid dealer. With the registration, the total period of warranty covers the standard period of warranty plus the extended period of warranty (because of registration).
The warranty period starts from the date shown on the customer’s purchase invoice.
Warranty on bed bases (meshbases and steel boxspring frames)
Royal Auping grants a standard period of 5-years warranty against material or manufacturing defects in all its bed bases (i.e. meshbases and steel box spring frames). A lifetime warranty on the above mentioned items is provided upon registration.
A standard 5-years warranty is provided on the mesh base hinges and a total of 10 years warranty on mesh base hinges after registration.
A standard 2-years warranty is provided on motors, gas springs, electronic parts and further plastic components. A total warranty of 5 years on motors, gas springs and electronic parts is provided upon registration. The first period of 2 years include a full warranty. During these first 2 years you will receive a new product or its successor free of charge where appropriate. During the 3rd, 4th and 5th year you will receive a similar product free of charge where appropriate, which may be a revised version.
Warranty on mattresses and top mattresses
Royal Auping grants a standard period of 2-years warranty on mattresses. You will be entitled to a total warranty of 5 years on your mattress after registration. The first period of 2 years include a full warranty. After registration, during the 3rd, 4th and 5th year, the warranty will be subject to annual depreciation. In the event of material or manufacturing defects, you will receive a discount on the purchase price of a replacement product where appropriate, which is calculated as a percentage of the purchase price of the original product. You will receive 75% discount during the 2nd to the 3rd year after the invoice date, 50% discount during the 3rd to the 4th year after the invoice date and 25% discount during the 4th to the 5th year after the invoice date. All these percentages are calculated from the purchase price of the original product.
Royal Auping grants a standard warranty period of 1 year for top mattresses. After registration Royal Auping grants a full warranty of 3 years for top mattresses.
Warranty on duvets and pillows
Royal Auping grants a standard period of 2-years warranty on duvets and pillows. You will be entitled to a total warranty of 5 years on duvets after registration (not for pillows). The first period of 2 years include a full warranty. After registration the warranty during the 3rd, 4th, and 5th year will be subject to annual depreciation. In the event of material or manufacturing defects, you will receive a discount on the purchase price of a replacement product where appropriate which is calculated as a percentage of the purchase price of the original product. You will receive 75% discount during the 2nd to the 3rd year after the invoice date, 50% discount during the 3rd to the 4th year after the invoice date and 25% discount during the 4th to 5th year after the invoice date. All these percentages are calculated from to the purchase price of the original product.
Bed frames (surrounds) and accessories
Royal Auping grants a standard warranty period of 2 years for bed frames (surrounds) and accessories. This warranty period is extended to a total of 5 years upon registration.
Warranty on showroom models
A standard 2-years warranty is granted on showroom models, which also takes effect on the date stated on the customer’s invoice. The extension of the warranty period through registration is in this situation not possible.
Conditions
In the event of material or manufacturing defects, Royal Auping is obliged to rectify the defects free of charge according to the Auping warranty conditions. If the defect cannot be repaired, Royal Auping will, within the warranty period, replace the product free of charge by an identical product, or, if the product is no longer manufactured, by a similar replacement of the same value or offer an appropriate refund. Whether a justified claim will be settled by replacement, by repair or by compensation remains at Royal Auping’s discretion.
The Auping warranty is granted under the explicit condition that Auping’s installation and maintenance instructions have been observed and that the product has been subject to normal household usage. Unless the booklet contains ‘do-it-yourself’ assembly instructions for the product or part thereof and these have been followed up meticulously, the warranty will become invalidated if the product was at any time disassembled or reassembled by persons not authorised and confirmed by Royal Auping to be qualified. The Auping product must have been sold, delivered and assembled by a recognised Auping dealer. You will find the addresses of recognised Auping dealers on our website: www.auping.com
The Auping warranty does not cover any defects or damage caused by inappropriate use (e.g. due to overload), incorrect or improper use, or normal wear and tear. If any Auping product is combined with a product not manufactured by Auping, the warranty may be restricted or declared void, depending on the nature of the claim.
Any warranty claim must first be recognised as justified, either by the authorised distributor in claimant’s country, or by Royal Auping.
Royal Auping will supply the parts to rectify the problem at no material cost to claimant or at reduced material cost if a warranty on depreciation basis applies.
Depending on the country, the warranty may not automatically include cost incurred for shipping defective products for Royal Auping or its authorised distributor for scrutiny and/or repair, nor for shipping cost of replacement or repaired product(s) back to claimant.
Within the warranty period repair itself, however, will be free of charge, although call-out fees can be charged dependent on the country of operation.
Since you will only be entitled to make a warranty claim on submission of the original invoice, you must keep this invoice in a safe place. Only the original purchaser is entitled to claim warranty. Notification of a warranty claim must be made to the Auping dealer from whom the product was originally purchased, even if this is not in the purchaser’s present country of residence.
The warranty period is limited to the lifetime of the first original purchaser.
Other warranty conditions
- If a part is repaired or replaced during the warranty period, the (extended) warranty period still remaining for the entire product will apply to this part.
- Lifetime warranty on mesh or frame breakages refers to warranty on breakages in the steel network or frame under the stipulated warranty conditions.
- Mattresses and top mattresses: since a loss of height of up to 1.5 cm here and there as a result of body pressure is normal after one year of use, this loss of height is not covered by the warranty. A loss of height of up to 2 cm here and there as a result of body pressure is normal after 5 years of use. This means that complaints about loss of height due to body pressure which are less than the above measurements are not covered by the warranty.
- In the event of a deviation in the nominal length, width or height, mattresses and top mattresses have a tolerance of +1 or -1 cm; deviations within this tolerance are not covered by the warranty scheme. This method is based on the NEN-EN 1334 standard.
- The purchaser - provided that he is a natural person who is not acting in the course of his profession or business - may claim the rights to which he is entitled under the warranty without prejudice to his rights or claims in accordance with the law.
No warranty
We strongly advise our customers to purchase Auping products at recognised Auping dealers only. The warranty does not apply to Auping products which have not been purchased at recognised Auping dealers (physical or online) and/or which have not been delivered and assembled by a recognised Auping dealer.
The Auping warranty is valid in all countries where Auping is officially represented. Warranty and service may be refused in situations in which Auping products have been transported to countries where Auping is not officially represented.
Registration
If you wish to be able to use the extended warranty, you must register on www.auping.com/warranty or register by sending the warranty card attached to the user manuals no later than 3 months after the invoice date.
Service (spare parts after warranty period)
A service period is available in addition to the warranty period. This is the minimum period during which service is provided for Auping products. Service may of course be provided during a longer period for products for which this is appropriate.
Unlike the warranty, which is available free of charge or based on an annual depreciation, service is provided on the basis of the prices stated in the Auping service price list.
The service period for motors and electronic parts for the Auping Royal mesh base is 5 years. A two-year service period is available for motors, gas springs and electronic parts for the K2 or AVS mesh bases and AVS boxspring bases. A three-year service period applies to mattresses, while the service period for top mattresses is 2 years. There is a 2 year’ service period for bed frames (surrounds) and accessories, with the exception of lacquers.
Other points
Auping explicitly reserves the right to amend the warranty and service conditions. However, the warranty and service conditions at the time of purchase will continue to apply, even if the conditions are amended in the meantime.
Version: 15-09-2011
