Warranty on cabinets
The Auping cabinet collection is manufactured by De Graaf Cabinet Production. De Graaf Cabinet Production (referred to hereinafter as De Graaf) guarantees the trouble-free functioning of its products. De Graaf utilizes high-quality and durable materials. Each product is manufactured with the greatest of care and is carefully checked before it leaves the factory. De Graaf provides a 5-year warranty on materials and manufacturing defects.
The warranty period begins on the date stated on the invoice. A condition of this coverage is that our assembly instructions and maintenance recommendations are correctly followed and that the item is used exclusively under normal household conditions. If material or manufacturing defects occur, De Graaf undertakes to repair such defects free-of-charge according to the ‘De Graaf warranty terms and conditions’. If the defect cannot be repaired, De Graaf will replace the product free-of-charge within the warranty period by the same product or, if no longer available, by an equivalent product.
The decision of whether to replace, repair or otherwise provide compensation for a defect is taken at the sole discretion of De Graaf. Warranty claims for defects/damages arising from inappropriate use (for example, from overloading), incorrect or injudicious use or from normal wear and tear are excluded from this coverage. Depending on the nature of the complaint, combinations with ‘non-De Graaf products’ may result in restrictions to the warranty claim.
A warranty claim must first be recognized by De Graaf as being legitimate. If the complaint is legitimate, De Graaf shall replace the defective product or parts on the basis of the following:
- without calculating the replacement costs for the parts and with free delivery to the dealer, if the dealer covered the assembly costs of the original delivery to the consumer.
- without calculating the replacement costs, including disassembly and assembly costs, if De Graaf covered the costs of the original delivery to the consumer, including assembly.
- without calculating the replacement costs for the parts and with free delivery to Auping for all other deliveries.
Depending on the country in which claims are made to our warranty, this warranty does not automatically include the transport costs of defective products to the De Graaf factory or to the Auping dealer for investigation of the complaint or for repair.
A warranty claim can only be made upon presentation of the original invoice. The warranty is only valid for the original buyer. The claim may only be submitted to the Auping dealer from whom the product was originally purchased, even if the buyer has moved to another country since the time of purchase.
The warranty expires if the product is disassembled or assembled at any time by persons who have not been qualified by De Graaf to do such work, unless the user instructions contain ‘do-it-yourself’ assembly instructions and these are followed precisely.
The ‘De Graaf warranty’ is valid in all countries where De Graaf produces products under licence from Auping, i.e., in the Netherlands, Belgium and Luxembourg. De Graaf reserves the right to withhold the warranty coverage on products that are brought to countries where De Graaf does not produce products under licence from Auping.