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FAQ

Assortment

Yes, all Auping mattresses in the current product range are suitable for an adjustable bed base. To make sure that the mattress does not slide, you can connect the mattress to the mesh base with mattress connectors. These are handy clips that can be clipped at each desired spot of the spiral mesh. Our box springs are made standard with Velcro on the topside, so that the mattress does not move.

You are of course free to combine an Auping mattress with a non-Auping bed base.  But an Auping mattress and base are specifically matched to each other, will allow the three elements that are important for a good night's rest (ventilation, support, and pressure reduction) to perform in the best possible way. This will guarantee a fresh and comfortable sleep.

It is possible to combine an Auping top mattress with a non-Auping mattress. But an Auping top mattress and mattress are specifically matched to each other, will allow the three elements that are important for a good night's rest (ventilation, support, and pressure reduction) to perform in the best possible way.  This will guarantee a good night's rest.

In many cases it is possible to adjust the firmness of your mattress to one of the available firmnesses.  The mattresses will have to be sent to Auping for this.  You will be charged for this. For more information, we advise you to contact an Auping store in your area.

The mattress (cover) can be cleaned in the following mattresses from our current product range:

  • Cresto
  • Maestro 
  • Vivo 
  • Cresto Visco
  • Maestro Visco

Take note:

  • The type 'cool' mattress cover using 3D stitching is machine washable, the 'warm' velvet type cover can only be cleaned chemically. You will find more information about the type of cover and washing instructions on the label on the inside of the removable cover.
  • In the velvet ventilation base of the Auping mattresses there is a zipper. Do not open it, the zipper is made for technical production purposes.
  • The cover can only be washed with the following top mattresses:  Comfort Deluxe, Prestige Visco and Prestige Deluxe. For more information, please consult the washing label on the inside of the removable cover. The other top mattresses do have a zipper in many cases at the head end, and serves for technical production purposes.

Auping beds are available in a number of standard widths and lengths. Refer to the product pages to see which models are available in which sizes, or go to the Auping store and ask the sales representative for advice.

Auping mattresses that have been sold since 2012 no longer have to be turned over. The mattresses are built asymmetrically and consist of several heights (you will sink a bit deeper at your shoulders and hips).  Mattresses made before 2012 can be turned if the topside remains the same, i.e. does not become the foot end. 

If you still have the instructions of your Auping bed, then you look for the name of the model in there. If you no longer have it, you can find a complete overview of the current product range of beds and box springs.

The body needs one to a few weeks to get used to a new mattress. You will also find a new mattress to be firmer in the beginning.

Should you not be satisfied after a few weeks with the mattress(es), then you can claim the Auping trade in guarantee. This allows you to trade in the mattress(es) at no charge within 30 days.

More information about the trade in guarantee

Auping beds are available in a number of standard widths and lengths. Refer to the product pages to see which models are available in which sizes, or go to the Auping store and ask the sales representative for advice.

In the Netherlands there is a uniform quality standard for duvets, the Duvet Information System.  This system has 4 warmth classes:

  • Class 1: A very warm winter duvet. Ideal for cold bedrooms and/or people who get cold quickly.
  • Class 2: An average warm duvet, the best option for most people (suitable for use all year).
  • Class 3: For people who are warm quickly and/or use in warmer bedrooms.
  • Class 4: Real summer duvets, that offer even optimal comfort during warm nights.

Top mattress are available in several sizes for both one person and two person mattresses.  It is also possible to choose a split top mattress, this allows you to adjust both bed bases independently, but without an annoying seam in the middle.  Check out our top mattresses for more specific information.

The raising/ lowering is possible with the following beds:

  • Auronde bed (depending on the model)
  • Essential bed
  • Original bed
  • Original box springs
  • Original Support
  • Kiruna box springs

Take note:

  • The raising/ lowering is only possible to the standard height range (see product pages).
  • When an Auronde bed is raised/ lowered, a new set of legs are available. They are exclusively available in the colours from the current product range that accompany the Auronde.
  • The colour of the new legs may differ from the old legs and/or from the the colour of the old edge (Auronde).
  • When raising/ lowering, the legs under the edge or box spring are adjusted.  The back wall and night stand element with the Auronde beds do not raise/ lower automatically with the bed.  So please remember that with the Auronde also the back wall and night stand element must be renewed, and possibly other accessories as well (such as an Auronde table).

Should you want to widen or narrow your bed, then we advise you to contact an Auping store.

The widening/ narrowing is possible with the following beds:

  • Auronde
  • Match (Copenhagen, New York and London)
  • Original Support

Take note:

  • The widening/ narrowing is only possible to the standard width and length sizes (see product pages).
  • The widening / narrowing is only possible in colours from our current colour range that matches the bed model. Take note: the colour difference must be taken into account.
  • With widening/ narrowing the edge of the bed is adjusted. The mesh base(s) and mattress(es) will no longer fit perfectly within the edge. So please note that also the mesh base(s) and mattress(es) must be renewed, and possibly the headboard as well.

Should you want to widen or narrow the bed, then we advise you to contact an Auping store.

Auping advises to change a mattress after eight to a maximum of ten years.  A mattress will eventually loose its firmness and it will no longer be comfortable. The life span of a mattress is determined by its composition and use.

Auping mattresses are made of moisture regulating materials that will wick away the moisture you loose at night and removes it. Also the type of mesh base is important to the life span of your mattress; a mesh base is 80% open and therefore offers very good ventilation.

You yourself can contribute to the life span of a mattress by ensuring good ventilation of the bedroom and bed. Leave the bedroom window open during the day and slightly open at night so that moisture from perspiration can evaporate naturally.

There are different reasons for purchasing a top mattress. There are different reasons to purchase a top mattress. For example with a box spring with upholstered mattresses or because you want to get rid of the annoying seam between two mattresses.  Whatever the reason, with an Auping top mattress you are buying that little extra comfort. And because of the special top mattress cover sheet, the bed is made  very easily.

Onze producten

You can regularly dust off a wooden edge, mesh base and metal frame of the box spring with a soft cloth.

Is it stained? Don't worry.  You can remove a stain in no time with a cloth moist with biological cleaner. Never use a scourer or abrasive!

Because of Auping's care for the environment, the product has been powder coated. In the first weeks after you've made your purchase, it is possible that some lacquer material will fall under the bed.  This is harmless and can be removed easily.

The bed is strong.  But... Scratches can never be fully prevented.  Luckily it is possible to make small scratches disappear almost completely with a special lacquer pen. The lacquer pens can be ordered via the Auping store.

When cleaning the box spring, try to avoid water. Do not beat out or vacuum the box spring, but clean it with a soft brush.

Provide optimal ventilation. Do not to use a mattress cover between the mattress and box spring.

Shake your duvet rapidly, this way the duvet will stay fresh and voluminous. 

Synthetic duvets are machine washable on maximum 60°C. Down duvets should be cleaned by a specialized dry cleaner's or a launderette. Always follow the washing guidelines on the label of the duvet.

You only have to clean the duvet when it's absolutely necessary.  With normal use, 4 or 5 times per year will suffice.

If the duvet is stained, you can remove them usually easily. Consult the stain guide for more information.

We recommend to wash the duvet covers and fitted sheets weekly and molletons once per month. Always follow the washing guidelines on the label of the duvet cover.

If you have an adjustable bed, you can put it a bit higher. Then you don't have to bend over while cleaning the bed.   to bend over while cleaning! 

Mattresses always become a bit moist because of perspiration during sleep. It is therefore advisable that you fold the duvet double over the foot end. The mattress and underside of the bed, which have the most contact with the body, can dry well this way. 

Check the mattress regularly for wear or damage. Contact the Auping store immediately if you find any damage.

If the mattress is stained, you can remove the stain easily. Consult our stain guide for more information When cleaning the mattress, put it on its side and use the least amount of water. Do not use bleach or other caustic substances and let the mattress dry well after cleaning. 

The mattress has a mattress cover around it. A number of Auping mattresses has a removable mattress cover.  Auping suggests you clean it annually. The 'cool' mattress cover (of knitted fabric) is machine washable, the 'warm' mattress cover (of velvet) must be cleaned chemically.

Shake the pillow daily and air it now and then (not in full sun), this way it will stay fresh and voluminous.

Synthetic pillows can be washed in the washing machine at a maximum of 60°C. 

Down pillows are machine washable but only do this when absolutely necessary.  It is important that you use detergent for wool (alkali free) so the down filling isn't damaged. Always follow the washing guidelines on the label of the pillow.

Service & warranty

The body needs one to a few weeks to get used to a new mattress. You will also find a new mattress to be firmer in the beginning.

Should you not be satisfied after a few weeks with the mattress(es), then you can claim the Auping trade in guarantee.

More information about the trade in guarantee

To order spare parts such as mesh overlay hooks, remote control, leg height adjustment or handsets you can contact with the Auping store.

Search for an Auping store in your area

All Auping products receive a standard warranty from the recognized Auping store that sold the product.  Apart from that, you have the option to have the purchase registered via auping.nl/garantie and claim an extended warranty.  The time period of the warranty will start on the date stated on the invoice.

Please refer to the complete warranty conditions.

Registering your Auping products online

If you have a question about a purchased product, we will ask you to first contact the dealer.  They will handle the complaint and answer any questions.  They will then look for a beneficial solution or provide a clear explanation.

We advise you to contact the Auping store that delivered the product.

For mattresses and top mattresses it is stipulated that after 1 year of use a height loss (lying area formation) up to 1.5 cm is normal and this height loss does not fall within the warranty.   After 5 years of use local height loss of up to 2.0 cm is normal.  This means that complaints with lying area formation smaller than these sizes do not fall within the warranty.

Auping offers two 2 years warranty on show room models, effective from the date on the invoice.  Extending the warranty for show room models is not possible.

Please refer to the complete warranty conditions.

It is possible to have your old mattress collected when the new Auping mattress(es) is delivered by the Auping dealer.   Auping created, with regard to sustainability, the Auping Take Back System (ATBS).  In cooperation with the Van Gansewinkel Group the mattress will be disassembled and recycled.  You don't have to make any effort to take your old mattress to a waste centre.  There are some costs related to this, the Auping dealer can tell you more about this.

More information about the Auping Take back System

Better Days app

Of course you can. Our advisers will be happy to help you set up your personal sleep profile based on your personal preferences. This will allow you and the Auping expert to find the mattress that best suits your personal preferences and needs.

1.      Use the spine as the starting point.
2.      Place the point on the head in the extension of the spine.
3.      Place the next point at the base of the spine.
4.      Place the next point on the upper shoulder.
5.      Place the next point on the lower shoulder, making sure that the line going to the point on the upper shoulder runs parallel to the shoulders. It is normal for the bottom point to go into the mattress.
6.      Place the next point on the upper hip.
7.      Place the next point on the lower hip, making sure that the line going to the point on the upper hip runs parallel to the hips. It is normal for the bottom point to go into the mattress.

When the grid for the head is actually positioned on the legs, you can flip the photo using the “Flip photo” option at the top of the screen to correct this.

-        Because the photo is replaced by an illustration, the points on the drawing could deviate. This will not affect the quality of the advice.

The chart illustrates the various stages of your sleep (light and deep sleep) and your sleep cycles. Even though you don’t really notice it, how deep you sleep varies all night long. You start out in a light sleep (a high peak on the chart), followed by deep sleep (low line on the chart), after which you return to a light sleep. This is called a sleep cycle. Normally, you go through 4 to 6 of these 90-minute cycles every night. Want to learn more about sleep cycles? Please visit auping.nl/het-belang-van-slapen.

This chart is based on your movements during your sleep. The movements show up on the chart where the line becomes more erratic (instead of linear). This indicates that you shifted during your sleep. On average, people roll over about 30 times in their sleep. Moving in your sleep is very important as it promotes physical recovery. If you roll over less than 10 times a night, this could mean that your current mattress does not sufficiently promote rolling over. Or your phone may not have been in the right place and did not measure your movements properly. Moving more than 50 times a night may indicate that you had a bad night, which was possibly caused by a mattress that did not offer the right level of support.

We recommend you visit your doctor, a specialist or the Dutch Society for Sleep-Wake Research (NSWO) for more information.

Private information is never saved. This information is used once to set up your personal sleep profile. If you choose to submit your information in the app anonymously, then we will also use this information for sleep analyses. A unique code gives the dealer 24 hours to access the information that you share with that dealer. The access expires automatically after 24 hours.

No information is shared that could be traced back to a person or computer. The shared information includes height, weight, shoulder width, width of your waist, width of your hips, sleep preferences and sleep data.

This is a combination of the time at which you went to bed, how many hours you slept, how late it was, how long it took you to fall asleep, and your personal evaluation. All of these indicators come together to create a percentage for your quality of sleep that night.

Movement and noise levels are both used to recognise sleeping patterns. The noise measurements are used by the app to more accurately determine if the user is awake or not. The audio recorder monitors the noise levels, but does not record any sounds or conversations. You can take a picture of yourself lying on your current mattress using the photo tool. This shows how well your current mattress is supporting your spine. The tool then automatically creates an illustration of your photo. No one will ever see the real photo. Sound recordings and photos are never stored or shared with other systems.

We want to give our customers the very best help in finding the mattress that best suits their personal needs and ergonomic wishes. The Auping Better Days App provides insight into personal sleeping patterns, needs and preferences. You can take your sleep profile, created in the app, to an Auping shop near you. Our advisers will be happy to help you find the mattress that suits you best based on your personal preferences.

Vlekkenwijzer

Mix a teaspoon of fine detergent and a teaspoon of vinegar with 1/2 litre of lukewarm water (with tea you can also add a teaspoon of lemon juice). Soak a cloth in the mixture and dab the stain away.

Dab the stain for some time with cold water.

Treat the stain for an extended time with warm water or sprinkle salt on the stain and let it work in for some time. Remove afterwards with warm water.

Dab the stain away with biological liquid detergent.

Dab the stain away with cotton wool, drenched in pure alcohol or methylated spirit.

First carefully scrape the liquorice from the textile.  Then dab the stain away with a cloth soaked in water and ammonia. If necessary, treat the stain with water and a clean cloth.

Put salt on the stain and let it work in for some time.  Remove the stain with lukewarm water or mix a teaspoon of fine detergent and a teaspoon of vinegar with 1/2 litre of lukewarm water. Soak a cloth in the mixture and dab the stain away.

Dab as much liquid away as possible. Then treat the stain with cold water.  After this, clean with a biological liquid detergent.

Advice & tips

The top mattresses Comfort Deluxe, Prestige Visco and Prestige Deluxe have removable covers, which can be washed.  The other top mattresses do not have a removable cover.  Do you want to remove stains? Check out our stain remover guide.

Which mattress is the most suitable depends on a few factors. Of course your build matters, but also allergies and physical complaints may influence your choice of mattress.  The Auping Mattress Advisor will help you find out which mattress is most suitable for you.  We will of course advise to test some mattresses in one of our stores in your area.

All Auping mattresses can be used on both a mesh base as well as a box spring. Do take into account that there is a difference in laying comfort. A mesh base will give a direct, stable support, while a box spring is generally a bit softer.

Go to the Mattress Advisor

It is possible to clean the mattress corner (cover) with the following mattresses from our current product range: 

  • Cresto
  • Maestro 
  • Vivo 
  • Cresto Visco
  • Maestro Visco

Take note:

  • The type 'cool' mattress cover using 3D stitching is machine washable, the 'warm' velvet type cover can only be cleaned chemically. You will find more information about the type of cover and washing instructions on the label on the inside of the removable cover.
  • In the velvet ventilation base of the Auping mattresses there is a zipper. Do not open it, the zipper is made for technical production purposes.
  • The cover can only be washed with the following top mattresses: Comfort Deluxe, Prestige Visco and Prestige Deluxe. For more information, please consult the washing label on the inside of the removable cover. The other top mattresses do have a zipper in many cases at the head end, and serves for technical production purposes.

Apart from that, you will find tips in our stain guide how to remove stains in textile.

Every kind of stain is treated according to the type of stain, you will find more information in our stain guide.

Your Auping product will have a guaranteed long life span. The miscellaneous products are delivered with a manual for washing instructions. Please consult our maintenance tips.

To find out which mattress is most suitable for you, you can test them out in the Auping store. The stores offer a lot of test beds for extended testing. 

Search for an Auping store in your area