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Questions and answers about Auping beds, box springs, bed bases, mattresses and mattress toppers

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Mattresses and mattress toppers

Which mattress suits me best?

There are a few things to keep in mind when choosing a mattress that fits you perfectly:

  • Body type: Your length, body weight and body type 
  • Personal preferences: Do you prefer a soft or a harder surface?
  • Maintenance: Do you like to machine wash your mattress every now and then?
  • Health: Do you suffer from back pains or allergies?

An Auping dealer in your area can provide you with expert advice on a mattress that suits you perfectly. You’ll sleep comfortably and wake up rejuvenated for years to come.

How long does it take to break into a new mattress?

Did you recently buy a new mattress? You may sometimes find it a little more firm than what you’re used to. Like a pair of shoes, a new mattress is something you need to break into. Are you still experiencing discomfort after a couple of weeks on your new mattress? Then please get in touch with your Auping dealer. 

Is it possible to adjust the firmness of my Auping mattress?

It is often (though not always) possible to adjust the firmness of your Auping mattress. Re-adjusting your mattress is done in our factory in the Netherlands. Please consult with your dealer for additional costs.

How long does an Auping mattress last?

The lifespan of an Auping mattress depends on the way it is maintained and used. In general, we advise you to change your mattress every eight to ten years.

Tip: To make your Auping mattress last longer, it’s generally a good idea to leave your bedroom windows open at night. This makes sure that any moisture your mattress absorbs overnight evaporates optimally.

What can I do to prevent my Auping mattress from sagging?

It’s perfectly normal that the surface of your mattress indents slightly after using it for a while. An indentation of 1,5 centimeters (about 0,6 inches) after one year of normal usage, and two centimeters (about 0,8 inches) after 5 years of regular use is normal and not covered by our warranty.

A slight impression of my body profile is clearly visible on my Auping top mattress. Is this normal?

Yes, this is to be expected. A slight impression of your body profile means your top mattress is adapting to your body profile. It is however a good idea to fluff your Auping top mattress every now and then.

Can I combine my Auping mattress with a bed base from another brand?

Yes, you can combine your Auping mattress with a bed base from any other brand, provided that it is compatible in size. However, Auping beds and mattresses are designed to work together, so combining them will usually get the most out both.

Should I turn over my Auping mattress every now and then?

Auping mattresses have dedicated support zones for your shoulders, hips and legs. Turning the mattresses over is unnecessary and even undesirable, since it will cause the support zones to be in the wrong position.

How do I know what the head end of my Auping mattress is?

You can identify the head end of your Auping mattress by looking for the Auping label. The label is positioned at the foot end of your mattress, so the head end is at the exact opposite side.

Are all Auping mattresses compatible with an adjustable bed base?

Yes, all current Auping mattresses are compatible with adjustable bed bases.

How do I clean my mattress cover?

A detachable mattress cover is available for the following Auping mattresses:

  • Inizio
  • Adagio
  • Cresto
  • Maestro
  • Vivo
  • Evolve

Note: only Auping ‘Breeze’ mattress covers are machine washable. Auping ‘Nature’ covers should be professionally washed.

Washing instructions

  • Wash the cover at a lower temperature than the maximum specified temperature
  • Make sure you don’t overload your machine
  • Use a program for synthetic, fine or wool textiles
  • Use a low spin speed
  • Use a bleach-free laundry detergent
  • Never use a tumble dryer
  • Never iron your mattress cover after washing

Cleaning your mattrass or mattress topper with a vacuum cleaner is also possible. Use a brush if your mattress contains wool or horse hair. For more info, look for the washing instructions on the care label.

Tip: Make sure to never open the zipper on the bottom of your Auping mattress or mattress topper while cleaning it.

Give your Auping Evolve mattress a second life

Do you own an Auping Evolve mattress? Auping Evolve mattresses are circular mattresses, meaning the raw materials from which we make them can be used again and again. Instead of discarding your Auping Evolve when you’re ready for a new mattress, always return it to your Auping dealer for recycling.

Do you want to learn more about your Auping Evolve and how you can help to build a better, more sustainable world? Register your Evolve mattress to receive periodic updates.

Beds, box springs and mesh bases

How do I install (or deinstall) my Auping bed or box spring?

Do you want to install or deinstall your Auping bed or box spring? Please refer to the user manual for complete instructions.

Will an Auping mesh base fit into my existing bed frame?

This depends on the type of frame that is on your current bed. To find out more, please contact our service center or an Auping dealer in your area.

How long will my Auping mesh base last?

You Auping mesh base will last about 35 years.

How do I see if my current mesh base is still in good condition?

Slight irregularities on the frame itself, like slight protrusions or other damage are usually a first sign that your mesh base needs a replacement. It’s also a good idea to check if the mesh itself still has proper tension and doesn’t sag.

Can I combine my Auping mesh base with a bed frame from another brand?

This depends on the size of your mesh base and the size of your current bed frame. To find out more, please contact our service center or an Auping dealer in your area.

Where do I get spare parts for my Auping bed, box spring or mesh base?

To order a replacement part for your Auping bed, box spring or mesh base, please contact an Auping dealer in your area.

I have a complaint about my mesh base, bed or box spring. What do I do?

If you want to register a complaint about your Auping product, please contact your Auping dealer.

What should I consider when transporting a mesh base, bed or box spring?

Please check if your Auping mesh base is able to fit through any door or stair case you may encounter before moving it. Auping mesh bases cannot be folded for transport. It’s important that you (or your Auping dealer) can move your Auping product without inflicting damage on the item.

What is the delivery time for Auping products?

For precise delivery times, contact an Auping dealer in your area.

Can I order a bed or box spring without a mattress or mesh base?

Yes, this is possible. For more info about options, see our online bed configurator. Or contact an Auping dealer in your area.