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Problems with the Auping Connect app

Back to the Auping Smart base support overview

Adjustment problems                                                                            

My bed does not go to my set favourite position (memory mode) 

Using the memory function, the bed adjusts from a flat position by means of a stored movement. Therefore, ensure that the bed is flat when you record the memory mode and use the memory mode. If this is not the case, the bed will not move to the desired position.  You can reset the memory mode via Settings/Reset saved position.

Alarm problems                                                                                       

My bed doesn’t go up when the alarm goes off 

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Alarm with movement’ switch is on.
Make sure that the correct bedside is selected.
Make sure that the correct days are selected.

My bed goes up when the alarm goes off 

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Alarm with movement’ switch is on.
Make sure that the correct bedside is selected.

Other bedside goes up when waking up.

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Alarm with movement’ switch is on.
Make sure that the correct bedside is selected.

If the bedside is correctly selected but the wrong bed responds, reinstall your bed.
Go to settings (via the icon in the upper right corner)
Select ‘Reconfigure bed settings’
 

Alarm with sound does not go off

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Alarm with sound’ switch is on.

Do you have iOS? Then make sure your phone is unmuted to be able to hear the Auping Connect app’s alarm.
Unfortunately, the Auping Connect app does not work in Apple’s ‘Do Not Disturb’ mode. 
Do you have Android? The sound of the Auping Connect app can be set by setting the ring tone volume (‘Call’, not ‘Media’ or ‘Alarm’). The ringtone volume must not be set to zero.

The alarm goes off too early

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Smart alarm’ switch is on.
This smart alarm wakes you while in your light sleep phase, within half an hour before your alarm time. 

The smart alarm does not go off

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Smart alarm’ switch is on.
Check that the sensitivity of the smart alarm is set correctly. The default setting is 50%, but this is not sensitive enough for some phones. Try to raise the slider by 10-20%.

The smart alarm goes off too early

Go to the sleep planner.
Go to the sleep planner settings (via the alarm icon in the upper right corner).
Check that the ‘Smart alarm’ switch is on. 
Check that the sensitivity of the smart alarm is set correctly. The default setting is 50%, but this is not sensitive enough for some phones. Try to raise the slider by 10-20%.

Snore detection problems                                                                    

 My bed rises up when I turn on the anti-snore mode

This is normal. The snore detection starts by raising the bed a little. This will help you breathe more freely. 
If you don’t want this, try the ‘nudge’ setting instead of ‘lift’.
Go to the snore detection settings (via the snore icon in the upper right corner).
Select ‘nudge’ in the ‘anti-snore mode’.
The selected function is blue.

The snore detection is not responding

Make sure you tapped start. 
Check if any sound is being measured; there is a sound icon with a dB value below it displayed in the middle of the screen. If this is set to 0, no measurements will be taken. Close the app and restart it. If this does not work, restart the phone. 
Then check whether snoring is being measured. You can see how many snores have been measured under the snore icon in the middle of the screen. If this number is 0 or very low, the sensitivity is set too low. 
Go to the snore detection settings (via the snore icon in the upper right corner) and check that the sensitivity of the snore detection is set correctly. The default setting is 50%, but this is not sensitive enough for some devices. Try to lower the slider by 10-20%. 
Go to the snore detection settings (via the snore icon in the upper right corner) and check that the timer is turned on. Use the slider to set the time at which the snore detection should begin. Most users fall asleep in about 20 minutes. When you start the snore detection you will see a timer on the screen that indicates how many minutes are left until the snore detection starts.

The snore detection responds too quickly

Go to the snore detection settings (via the snore icon in the upper right corner).
Check that the sensitivity of the snore detection is set correctly. The default setting is 50%, but this is too sensitive for some devices. Try to lower the slider by 10-20%.

The wrong bed is responding

Check that the correct half of the bed is selected at the bottom of the snore detection screen. The pillow icon in the app will indicate which half of the bed is left or right.

The snore detection responds to other sounds

Your privacy is very important to us, so the app only measures the sound volume (dB) and no frequencies or sounds. Therefore, we will never hear or record any sounds in your bedroom and no data will be stored or used for other purposes.  
This means that other sounds may also activate the anti-snore mode. 
Don’t start the snore detection until you go to sleep.  
Prevent the anti-snore mode from responding to sounds before you fall asleep by using the timer. Most users fall asleep in about 20 minutes. 
Decrease the sensitivity of the snore detection; go to the snore detection settings (via the snore icon in the upper right corner) and check that the sensitivity of the snore detection is set correctly. The default setting is 50%, but this is too sensitive for some devices. Try to lower the slider by 10-20%. 
Make sure that the phone is near your head and that your phone’s microphone is facing your head.