Problems with the installation of the Connect
The installation does not work
Make sure that the plug is properly connected in the wall socket and that the power cable is in the Connect hub.
Download the latest version of the Auping Connect app from the Google Play store or Apple Store.
Have you selected the Royal bed, but do not have the blue cables?
You probably have another bed, for which the blue cables are not needed. Click on "back" in the menu and select "other".
I have a Royal bed, but the installation doesn't work
Are the blue cables properly connected to the Auping Connect hub? Do not use the black cables, but the blue cables.
I have received a Royal but no blue cables.
Contact the dealer for these cables.
Problems with the installation of the app
I have gone through the installation, but I cannot operate the bed.
Do you have the right version Android/iOS?
- Android: Go to settings -> system and at "system update" you can see the Android version. Or search for "Android version" under the magnifying glass in the top "Settings" menu.
Auping Connect works with Android from version 7.0.
- iOS: Go to Settings -> General -> Info and under Version you will find the iOS version. Auping Connect works with iOS from version 12.0.
Older versions are not supported.
Is this the first phone or tablet you want to connect to the Auping Connect?
If this is a second phone, follow the instructions for using Auping Connect on multiple devices.
Have you chosen the right type of bed?
Choose "Royal" for the Auping Royal bed.
"Other" is for all other Auping electrically adjustable bed bases and box springs.
Beds with a black, wireless remote control are supported.
Is your phone connected to the right Wi-Fi network while standing next to your bed?
Connect your phone to the Wi-Fi network on which you want to install Auping Connect. If you cannot find your WiFi network in the settings of your phone, then the signal in the bedroom is probably too weak or there is another problem with the connection. Please contact your Wifi supplier.
The setup screen says {[SSID]} or "No network found".
Click "back" and try again.
If this does not work after a few tries, this indicates that the Wi-Fi signal cannot be found.
Possible causes:
1. The wifi signal is too weak. To check this, disconnect the Auping Connect module from your bed base and connect it to a wall socket closer to the router. If this also fails, restart the app. If you are still able to connect, we recommend leaving the Connect in its present location or improving the Wi-Fi signal in the bedroom.
If you still can't connect to the router after rebooting, please contact your dealer.
2. The phone is connected to a 5GHz network.
Check whether the 2.4 GHz network option is switched on in the router.
This is switched on by default but can be switched off manually.
3. A firewall blocks the connection.
Try to run the installation with hotspot through another phone.
If that works, there is no problem with the phone or the Connect itself, but the network settings need to be changed. Check the router to see if the firewall can be set differently or contact your provider.
4. The operation system on your phone is not supported. Your phone may have an OS that is too old or too new and not yet supported.
Try connecting to another phone.
5. A VPN connection blocks the installation.
If you have an active VPN connection, there will be a key icon at the top of your screen next to the battery and WiFi icon. Disable the VPN connection and go through the installation again.
6. The location and/or bluetooth permission is not on.
The Auping Connect app on an Apple and Android device cannot connect to your network if the location and/or bluetooth permission is not turned on. Go to the settings menu of the Auping Connect app and check whether the location and/or bluetooth permission is turned on.
7. The router settings of the network are not correct, for example:
- Hidden SSID is enabled on the router. Change the settings in the router so that the SSID is always visible or use advanced network settings when setting up your Wi-Fi network in the app.
- Mac filtering is enabled on the router. Change the settings in the router so that the SSID is always visible or use advanced network settings when setting up your Wi-Fi network in the app.
I cannot find the network "Auping Connect" during installation
- Are you close to the Connect module? You must be in the same room for installation.
- Check that the power plug is plugged in and that it is connected to the Connect hub.
- Test the socket with another electrical appliance.
- Refresh your Wifi network list and check again. If the Auping Connect network is still not visible, press and hold the reset button on the side of the Connect module for three seconds. Check again whether the Auping Connect network is visible in the Wi-Fi settings of your telephone.
- If this still does not work, reset the factory settings in the Connect module.
- Then check again whether the Auping Connect network is visible in the list of Wi-Fi networks on your phone or tablet.
- If the Auping Connect module still does not appear in your list of Wi-Fi networks after this procedure, please contact your dealer.
My own wifi network is not in the list of suggested networks in the Auping Connect app.
Click on "back" and try again. If this does not work after a few times, the Wi-Fi network cannot be found.
Possible causes:
- The wifi signal is too weak. To check this, you can disconnect the Auping Connect module from your bed base and connect it to a wall socket closer to the router.
Royal beds
Disconnect the Connect from the bed and place it freestanding on the floor.
Other bed models
Detach the Connect from your bed. Move the Connect to a position in your bedroom that is closer to the router.
If you are still able to connect, we recommend leaving the Connect in this position or improving the Wi-Fi signal in the bedroom.
Mocht je in de buurt van de router na het opnieuw opstarten nog niet kunnen verbinden, neem dan contact op met de dealer.
- The phone is connected to a 5GHz network. Check whether the 2.4 GHz network option is switched on in the router. This is switched on by default but can be switched off manually.
- A firewall is blocking the connection. Try to run the installation with hotspot through another phone. If that works, there is no problem with the phone or the Connect itself, but the network settings need to be changed. Check the router to see if the firewall can be set differently or contact your provider.
- The operation system on your phone is not supported. Your phone may have an OS that is too old or too new and not yet supported.
Try connecting to another phone.
- The router settings of the network are not correct, for example:
- Hidden SSID is enabled on the router. Change the settings in the router so that the SSID is always visible or use advanced network settings when setting up your Wi-Fi network in the app.
- Mac filtering is enabled on the router. Change the settings in the router so that the SSID is always visible or use advanced network settings when setting up your Wi-Fi network in the app.
The installation freezes when establishing the connection. I do not get all 4 blue ticks on the screen.
No check mark at "Auping Connect found".
Are you standing in the same bedroom as the Auping Connect module? Stand in the same room. Press back and try again.
Restart the phone and try again.
Repeat the complete installation procedure. Still not working? Then contact your Auping dealer.
No check mark on "Connection made":
Please contact your Auping dealer.
No check mark at "Auping Connect configured":
- Exit the app, and go to your wifi settings. In the wifi setting of the phone/tablet, check that it is connected to the correct home network. If not, connect manually to the home network, go back to the Auping Connect app and try again.
- If this does not work after several times, try to carry out the complete installation again.
- Is it still not working? Then contact your Auping dealer.
No check mark on "Connection successful":
- Please contact your Auping dealer.
A message will appear: Oops! Something went wrong while configuring Auping Connect.
- Try "try again" a few times.
- Check your WIFI connection and try again.
Problems with adjusting an Auping bed
I don't know what a 1M, 2M, 3M or 5M option is
1M stands for an Auping Smart base with 1 motor and therefore 1 moveable part of your bed.
2M stands for an Auping Smart base with 2 motors and therefore 2 movable parts of your bed.
3M stands for an Auping Smart base with 3 motors and therefore 3 movable parts of your bed.
5M stands for an Auping Smart base with 5 motors, making it possible to move 5 parts of your bed.
You can see how many motors are under your bed or you can see on the accompanying remote control how many adjustment possibilities there are.
I am not getting the right bed type selection
This may occur on a Royal bed when the blue cables are not connected properly. Reconnect these. Close the app completely and start installation again.
I installed the wrong number of adjustment options during the installation.
This can be changed later in the app. You can reconfigure your bed type via the settings menu. Go to settings via the icon in the top right and click on "Reset bed settings".
I only get to see 1 bed in the app, while I have 2 beds.
Royal bed: One of the cables is not connected properly or the black cable is used instead of the blue cable.
Change bed: reset your bed in the menu via the bed settings.
I cannot connect to the corresponding wireless remote control
Is it a black wireless remote control with display?
You have a Royal, but did not select it at the beginning of the installation process. Please exit the app completely (via the phone system) and start the installation again.
Is it a black wireless remote control without a display?
Check which light on the remote control lights up when you press any button. If the red light is on, the child lock is activated. Press the lock button on the back of the remote control once to remove the parental control feature. If the green light is on, hold the handset close to the Auping Connect module.
If it is a different type of remote control, not wireless for example, then the Auping Connect unfortunately does not work with it. This is too old a version.